We're here to help

The love and support of the entire Farmers Finance Card team is with all of New Zealand during these uncertain and rapidly changing times. If we stick together and care for each other, we will get through this.


We want to reassure you that the Farmers Finance Card team have been categorised as an essential financial service and there is unlikely to be any disruption to our operations. We’ll remain open throughout the lockdown period so you can continue to use your Farmers Finance Card to purchase the products and services you need.

 

Our customer services teams are available and ready to help should you have any questions about your current situation during this time. Head to our contact us page to find out more on how to get in touch.

 

Hardship

The well being of our customers, team and retailers are our priority and we’re doing everything we can to help. If you’re under financial pressure, please reach out to Farmers Finance Card using this form, we have a hardship policy designed to help you through these difficult times and an established financial wellbeing team to support you.

 

Keeping your details safe

One thing to watch out for in the current climate is online scams and fraud - this includes suspicious and unsolicited emails, phone calls and text messages. We’ll never contact you asking for your password, credit card number, PIN, CVC number, or access to your device in an email or text. If you receive a suspicious email or text message you should immediately delete it and do not click on any links. You can always contact us if you’re not sure of the authenticity.

 

Set up online statements

Still getting paper statements? It’s easy to set them up online and is a much faster and convenient way to access them while also relieving some of the pressure on NZ Post. Log on to My Account here and select the 'online statements' option. You'll automatically get your next statement via email.

 

Do you make account payments in-store or at your bank?

We’re here for you. Please contact the team during normal business hours and we’ll find a solution to best suit your needs.


Take care of yourself, your whanau and your loved ones. Remember that we’re here to help and that we’ll get through this together.

 

The team at Farmers Finance Card