Fees Print

• Card Reissue Fee

  • How much is the card reissue fee?

    As of 5th March 2012 the Replacement Card Fee is $10.00.

  • Are there any exceptions to the card reissue fee?

    To discuss any possible exceptions to this fee please phone our Customer Service Centre on 0800 10 11 70.

  • What is this card reissue fee for?

    The Replacement Card Fee is charged to the account when a replacement Farmers Finance Card is issued. This fee covers the cost of producing a new card as well associated administrative and logistical expenses. This fee is $10.

• Statement Reissue Fee

  • How much is the statement reissue fee?

    The Statement Reissue Fee is $7.50 for up to 5 statements, then $1 per statement thereafter, payable on each request for additional statement copies.
    
    Fee is correct as at 9 June 2015.
    
    

  • Are there any exceptions to the statement reissue fee?

    To discuss any possible exceptions to this fee please phone our Customer Service Centre on 0800 10 11 70.

• Farmers Fixed Instalment Agreement Establishment Fee

  • What is this Establishment fee for?

    The fee covers:

    • Application Handling Costs
    • New Contract Processing
    • Credit Check
    • Stationery

    The Establishment Fee applies to all Farmers Fixed Instalment Agreements. There is no Establishment Fee for Farmers Finance Card.

  • When is this Establishment fee charged?

    The Establishment fee is charged when a new Fixed Instalment Agreement is created.

• Farmers Finance Card

  • Why have I been charged a $7 Additional Card fee?

    The $7.00 Additional Card Fee is charged when an additional card is ordered for the first time.

  • Why have I been charged a Statement Reissue fee?

    The Statement Reissue Fee is charged whenever a Farmers Finance Card statement is reissued. The fee is $7.50 for up to 5 statements, then $1 per statement thereafter, payable on each request for additional statement copies.

  • Why have I been charged a $10 Card Replacement fee?

    The $10.00 Replacement Card Fee is charged to the account when a replacement Farmers Finance Card is issued.

• Arrears Fees / Default Fees

  • What are “arrears fee stages”?

    Farmers Finance Card fees are charged in three stages:

    Stage 1: $15.00 charged at 20 days overdue.

    Stage 2: $15.00 charged at 45 days overdue.

    Stage 3: $15.00 charged at 95 days overdue.

    If the arrears are paid and the account is brought back up to date the arrears process ends and fees stop being charged.

     

    Please note that effective as of 5th March 2012 an additional stage (charged at 66 days) has been removed. Fees are correct as at 5th March 2012.

  • Why have I been charged a $15.00 Variation fee?

    A Variation Fee of $15.00 is charged on the variation of the repayment terms of any of a customer’s contracts.

  • Can you legally charge these fees?

    We have carefully reviewed all costs and losses that we have incurred as a result of customers not making the payment to us on due date.

    By adopting this approach no customer is charged more than what it has cost us as a result of their failure to pay on due date at any given point in the collection cycle. The basis under which we set default fees is subject to regular internal and external review.

  • Why have I been charged a $15.00 Payment Arrangement fee?

    A Payment Arrangement Fee of $15.00 is charged for all payment arrangements made on accounts which are in arrears.

  • Is this an income gathering exercise?

    Absolutely not.  The fee is charged to compensate us for the costs and losses we have incurred as a result of customers not making their payment on the due date.  We do not generate additional income from credit default fees.

  • How much is each arrears fee?

    Farmers Finance Card fees are charged in three stages:

    Stage 1: $15.00.

    Stage 2: $15.00.

    Stage 3:  $15.00.

    If the arrears are paid and the account is brought back up to date the arrears process ends and fees stop being charged.

  • When are these fees charged?

    Arrears fees are charged to partially recover costs to the business that are incurred when customers do not make repayments on time. 

  • Why have I been charged a $15.00 Arrears fee?

    Arrears fees are charged to partially recover costs to the business that are incurred when customers do not make repayments on time. A letter is automatically generated and sent when the fee is charged.

• Account Fees

  • Can you justify how your company worked out the cost of your fees?

    Customers may be charged fees such as establishment fees, arrears fees, card replacement fees, and variation fees to cover the operational cost of providing services. All credit fees are supported by detailed costing justifications.

  • How do I pay my fees?

    Fees form a part of the normal card balance and can be paid as a part of your normal repayments using any of the following payment methods:

  • Can I have a list of all the fees you charge?

    You can download a copy of the Farmers Finance Card Terms and Conditions here.

  • How do you disclose your fees?

    During the application process all Farmers Finance Card customers receive a copy of our Terms and Conditions. This contains all Credit Fees relating to the Farmers Finance Card.  Any fees relating to additional services provided by Farmers Finance can be found in the Terms and Conditions of that service (e.g. yourrewards).

  • What are the fees?

    During the application process all Farmers Finance Card customers receive a copy of our Terms and Conditions. This contains all Credit Fees relating to the Farmers Finance Card.  Any fees relating to additional services provided by Farmers Finance can be found in the Terms and Conditions of that service (e.g. yourrewards).