Statements Print

• Statement figures

  • I didn’t make those purchases on my card?

    Please phone our Customer Service centre on 0800 10 11 70.

  • I didn’t make those payments on my account?

    Please phone our Customer Service centre on 0800 10 11 70.

• Statement date

  • Can I change the date on which my statements are sent?

    Statement dates are set up at the time the account is activated and cannot be altered.

• Missing statements

  • I didn’t receive my statement – what do I do?

    Statements are issued every month that there is activity on your account. If you have no purchase plans that are currently billing and have made no purchases or payments since your last statement a statement will not be generated.

    If you believe there has been activity on your account since your last statement please phone our Customer Service centre on 0800 10 11 70 to have your statement reissued.

• Reading statements

  • How is my Minimum Due calculated?

    Farmers Finance Card: Your minimum due each month is calculated at 3% of your card balance.

    Farmers Finance Fixed Instalment: Your minimum due each month is the set monthly instalment amount as specified on the Fixed Instalment Contract.

  • Why is my recent purchase not on my statement?

    If you have made a purchase since your most recent statement was issued your purchase will be listed on next month’s statement.

  • My statement looks different. What has changed?

    We have made some changes to your statement to make it easier to read.  Click here to see what’s new in your statement.

• Replacement statements

  • Can I have copies of my statements?

    If you have opted in to receive online statements, you can view and download up to 12 months of statements free of charge via My Account.

    If you are not opted in for online statements or require a copies of statements that are not available online, you can also receive reissued statements via email, fax or post. Note that a statement reissue fee of $7.50 for up to 5 statements, and $1 per statement thereafter, applies. To make a request, please contact our Customer Service team on 0800 117 000.

• Online Statements

  • Can I receive my statements by email?

    Yes. Register under the ‘My Statements’ tab in My Account.

  • I receive my statements by email. Can I opt back in for paper statements?

    Yes. You can opt back into paper statements under the ‘My Statements’ tab in My Account. Good planets are hard to find. Please consider the environment before opting back in for paper statements.

  • Why have I not received my statement in the post?

    You will be sent an email each month with a link to your statement. You can also simply login to My Account to view your statement.