Payments Print

• Payment allocation

  • Can you transfer my payments?

    Please phone our Customer Service centre on 0800 10 11 70 to have your payment transferred between accounts.

• Payment methods / options

  • Can I pay my account at a Post Shop?

    No. NZ Post outlets do not accept payments for Farmers Finance Card or Farmers Fixed Instalments.  If you would like to pay over the counter Farmers stores accept manual payments.

  • Where can I make over the counter payments?

    Farmers stores accept cash or EFTPOS payments for Farmers Finance Card or Farmers Fixed instalments.

  • Can I make credit card payments on your website?

    Farmers Finance does not accept payments by credit card.

  • Can I pay at your bank?

    Our bank does not accept payments for Farmers Finance Card or Farmers Fixed Instalments.  If you would like to pay over the counter Farmers stores accept manual payments.

  • How do I pay?

    See Repayment Options.

  • Why can’t I pay over the phone with my Visa or MasterCard?

    We have a prudent approach to helping customers manage their finances. It is important to ensure that we are never putting our customers in a potential position of hardship. By continuing to allow payment on one form of debt (e.g a Fixed Instalment account) with another form of debt (e.g. a credit card), we cannot in all good conscience say we are protecting our customers. No other credit cards encourage this option and the industry standard is not to accept one form of credit to pay another.

  • How do I make payments from overseas?

    Customers must use the following details when paying from overseas:

     

    Payee: RETAIL FINANCIAL SERVICES LTD

    Account No: 01-0102-0108100-003

    Bank: ANZ Bank Auckland branch

    SWIFT Code: ANZBNZ22XXX

    BSB: 01 1839

    A SWIFT code is a bank to bank code.  These are used for international payments (Telegraphic Transfers). It can take up to 5 working days for international payments to be processed.

     

    IMPORTANT: Use the correct reference information, otherwise will be unable to allocate the payment to your account.

    Particulars: Surname & initials

    Code: RFS PAYMENT

    Reference: Your 8 or 12-digit RFS account number.

• Payment due date

  • What happens if I pay after my due date?

    If payments are not received by the due date your account will become overdue.  Your statement will be sent at the normal date and will contain a message reminding you to make your payment as soon as possible.  Arrears fees may be charged and reduction of your credit limit may occur.  

    Once payment is received for the full overdue amount your account will be brought back up to date. Arrears fees charged during the overdue period will be payable on the following month. If your limit has been reduced you will need to consistently make payments on time in subsequent months for it to be reinstated.

  • What happens if I pay before my due date?

    We recommend making payments before your due date to ensure they are received on time.  Depending on the payment method it may take up to five business days for your payment to clear.

    No penalties are charged for making payments before your due date.

  • Can I change my due date to another date?

    Due dates are set up at the time the account is activated and cannot be altered. 

  • What happens if I miss a payment?

    If payments are not received by the due date your account will become overdue.  Your statement will be sent at the normal date and will contain a message reminding you to make your payment as soon as possible.  Arrears fees may be charged and reduction of your credit limit may occur. 

    Our Collections team will attempt to contact you to discuss a solution to the situation.

    Once payment is received for the full overdue amount your account will be brought back up to date. Arrears fees charged during the overdue period will be payable on the following month. If your limit has been reduced you will need to consistently make payments on time in subsequent months for it to be reinstated.

• Bank Account details

  • What is your bank account number?

    If you are using your internet banking to pay, we recommend using the list of payees registered with your bank.  Save us on your payee list to make future payments easier.

    We are registered as: FARMERS FINANCE CARD & FIXED INSTALMENT

     

    If you can’t find the registered payee:

    Bank: ANZ

    Bank Account Number: 01-0102-0108100-03

    Account name: Retail Financial Services Ltd

     

    IMPORTANT: Use the correct reference information, otherwise will be unable to allocate the payment to your account.

    Particulars: Surname & initials

    Code: RFS PYMNT

    Reference: Your 8 or 12-digit RFS account number.

• Minimum payment due

  • How much do I pay?

    Your monthly statement contains the Total Amount Due each month.  This information can also be obtained by logging into your Online Services or by phoning our Customer Service centre on 0800 10 11 70.

• Missing payments

  • Why has my payment not been applied to my account?

    If you have used an incorrect reference number your payment will have been sent to our holding account. Please phone our Customer Service centre on 0800 10 11 70 to enable us to apply your payment to your account.

  • Why did my payment go on my Farmers Finance Card not my Fixed Instalment?

    Payments are allocated to the account by the reference number used on the payment.  To have your payment transferred to the account you intended to pay please phone our Customer Service centre on 0800 10 11 70.

  • What reference number do I use on payments?

    Please use your account number as the reference number on all payments.