General Print

  • General questions

    • What is your turnaround time for responding to letters?

      We aim to respond to mail correspondence within two working days after receipt . For all urgent requests please phone our Customer Service centre on 0800 10 11 70 for an immediate response.

    • What is your turnaround time for email responses?

      We aim to respond to email queries within 48 hours. For all urgent requests please phone our Customer Service centre on 0800 10 11 70 for an immediate response.

    • Can my spouse/relative use my card?

      For security reasons only the named cardholder can use a Farmers Finance Card.

      If you would like an additional card issued to enable someone else to make purchases on your account please phone our Customer Service centre on 0800 10 11 70 to have one issued.  Additional cardholders must be over the age of 18 years.

    • What are your hours?

      Our normal operating hours are as follows:

      • Monday - Wednesday 8.30-6pm
      • Thursday - Friday 8.30 - 9pm
      • Saturday - Sunday 9 - 6pm

    • Can I get cash out?

      Farmers Finance Card does not currently offer a cash withdrawal service.

    • If I’m calling from overseas what phone number do I dial?

      To phone our Customer Service centre from outside of New Zealand dial 0064 9 580 7200.

    • Can I have a copy of the Terms and Conditions?

      Our terms and conditions are issued to all Farmers Finance customers upon opening an account.

      They can be viewed here.

    • What are acceptable forms of ID when applying for a Farmers Finance Card?

      When applying for a Farmers Finance Card you must have either a current passport, New Zealand Driver Licence or Firearms Licence. In addition, you must also have either a registered bank issued Credit Card (Visa or MasterCard), American Express, Diners Club Card, Eftpos Card, Debit Card or Q Card. For any queries, please contact 0800 10 11 70.

  • Contact Us

    • How do I contact you?

      If you wish to contact us, you can do so via your Online Services account, using the Contact Us page, or by phoning our Customer Service centre on 0800 10 11 70.

      To phone our Customer Service centre from outside of New Zealand dial 0064 9 580 7200.

    • How do I lodge a complaint?

      If you have a problem, concern, or complaint about any part of our service, please contact us so that we can try to fix the problem:

       

      By telephone: 0800 10 11 70

      By email: complaints@flexicards.co.nz

      By post: Flexi Cards Limited Dispute Resolution Team, Private Bag 94013, Auckland 2241

       

      If we cannot agree on how to fix the issue, you can contact Financial Services Complaints Limited (“FSCL”), an independent dispute resolution scheme approved by the Minister for Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.  You can contact FSCL:

       

      By telephone: 0800 347257

      By email: complaints@fscl.org.nz

      By post:  Financial Services Complaints Limited, PO Box 5967, Lambton Quay, Wellington 6145

      For more information about our dispute resolution options, please see our disclosure statement.