Insurance Print

• Cover

  • Why should I have insurance?

    Taking out insurance against individual purchases or on your card protects your goods or repayments and affords you peace of mind.

  • What does Safeguard insurance cover me for?

    Safeguard insurance is for Fixed Instalment purchases.  There are three options:

    Goods Cover:  This covers you in the event of accidental loss, damage and theft.

    Payment Protection:  This covers you in the event of death, terminal illness or disability that is longer than 30 consecutive days, redundancy longer than 30 consecutive days, and bankruptcy. (A good option if you already have home and contents insurance with another provider).

    Full Cover:  This includes both Goods cover Payment Protection and is the most comprehensive type of insurance.

  • What does Card Repayment Insurance cover me for?

    Card Repayment insurance covers:

    • Illness
    • Accident
    • Death
    • Bankruptcy
    • Redundancy

  • Are there any conditions or exceptions to my cover?

    For all policy details refer here:

• Cancel policy

  • How do I cancel my Card Repayment Insurance?

    If you are cancelling your insurance within 30 days of it commencing cancellations can be done over the phone. Please phone Consumer Insurance Services Limited on 0800 855 333.

    If you are cancelling your insurance after 30 days of it commencing a written cancellation letter needs to be sent to CISL for action. Alternatively you can phone Consumer Insurance Services Limited on 0800 855 333 to have an insurance cancellation form sent out for you to complete and return.

  • How do I cancel my Safeguard insurance?

    There is a 30 day cancellation period where we can cancel the insurance without charge.

    If you cancel your insurance after 30 days of it commencing a pro-rata refund of the insurance premium will occur. This applies from the date the notification to cancel is received.

    You can obtain an Insurance Cancellation Form from your local Farmers store. Alternatively you can phone Consumer Insurance Services Limited on 0800 855 333 to have an insurance cancellation form sent out for you to complete and return.

• Open Policy

  • How do I take out Card Repayment Insurance?

    To sign up for Farmers Finance Card Repayment Insurance please phone Consumer Insurance Services Limited on 0800 855 333.

  • How do I take out Safeguard insurance?

    Safeguard insurance is available for Fixed Instalment purchases and is taken out in store at the time of purchase.

  • Can I change my insurance policy?

    Insurance policies are offered “as is” and can not be altered by the policy holder.

    The cover and terms specified in your policy may be amended from time to time by Consumer Insurance Services Limited. We will communicate details of any changes to your insurance policy before they occur.

• Premiums / Charges

  • Is Card Repayment Insurance charged as a % or a flat rate?

    Card Repayment Insurance premiums are calculated as a percentage of your account balance.

  • How often is Card Repayment Insurance charged?

    Premiums are charged monthly on your statement date.  If you do not have an outstanding account balance you will not be charged a premium for the month.

  • How much is Card Repayment Insurance?

    Insurance premiums are calculated at $0.89c per $100 of your closing balance each month where a payment is due. And only 63 cents for each $100 of your closing balance each month that is within a payment holiday period. So if you owe nothing then no premium is charged.

• Claims

  • How do I claim on Card Repayment Insurance?

    To lodge an insurance claim please complete this claim form and send it to:

    Consumer Insurance Services Limited
    Private Bag 94013
    Manukau City
    Manukau 2241

    For further enquiries please phone Consumer Insurance Services Limited on 0800 855 333.

  • How do I claim on Safeguard insurance?

    If you are a current SafeGuard policy holder and would like to make a claim, please download and complete the appropriate form below.

    Goods Cover
    To claim for theft, accidental loss or damage please complete this form.

    Payment Protection
    To claim for death, terminal illness, disability, or redundancy please complete this form.

    Please post this form to:

    Consumer Insurance Services Limited
    Private Bag 94013
    Manukau City
    Manukau 2241

    For further enquiries please phone Consumer Insurance Services Limited on 0800 855 333.