Complaints

 

What to do if you have a complaint

We have an internal complaints handling process. If you have a problem, concern, or complaint about any part of our service, please contact us so that we can try to fix the problem:



By telephone:

0800 10 11 70


By email:

complaints@flexicards.co.nz


By post:

Flexi Cards Limited
QFE Group Dispute Resolution Team
Private Bag 94013
Auckland 2241

 

What if we don't agree on a resolution?

If we cannot agree on how to fix the issue, you can contact Financial Services Complaints Limited (“FSCL”), an independent dispute resolution scheme approved by the Minister for Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.  You can contact FSCL:



By telephone:

0800 347 257


By email:

info@fscl.org.nz


By post:

Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145

 

For more information about our dispute resolution options, please see our QFE Disclosure Statement.