Question 1

How do I authorise someone to access my account information?

Sarah Head · Accepted Answer

To authorise an individual to access information contained on your account please get in touch with our team to obtain an Authorised Person Form. Once you have completed and returned the form to us, the authorised person’s details will be recorded on your account, and will allow us to identify him or her on occasions when he or she contacts us regarding your account. Note that authorised persons can access information contained on your account but are unable to alter it.

Question 2

How do I cancel my Safeguard insurance?

Sarah Head · Accepted Answer

There is a 30 day cancellation period where we can cancel the insurance without charge.

If you cancel your insurance after 30 days of it commencing a pro-rata refund of the insurance premium will occur. This applies from the date the notification to cancel is received.

You can obtain an Insurance Cancellation Form her e. Alternatively you can phone Consumer Insurance Services Limited on 0800 855 333 to have an insurance cancellation form sent out for you to complete and return.

Question 3

How can I close my account?

jenson.tang · Accepted Answer

If you wish to close your Account, you must ensure that all outstanding Purchases on Delayed Delivery, automatic payment and any other periodic and/or recurring debits on your Account are cancelled. You can request your Account be cancelled at any time by contacting us on 0800-10-11-70. You will need to obtain a final settlement figure to ensure your account is paid in full. The final settlement figure will include any unpaid interest calculated up to the last billing date. Please keep in mind your account must have a zero balance before we can close your account.

Question 4

How do I claim on Safeguard insurance?

Sarah Head · Accepted Answer

If you are a current SafeGuard policy holder and would like to make a claim, please download and complete the appropriate form below. Goods Cover- to claim for theft, accidental loss or damage please complete this form. Payment Protection - to claim for death, terminal illness, disability, or redundancy please complete this form. Please post this form to: Consumer Insurance Services Limited Private Bag 94013 Manukau City Manukau 2241 For further enquiries please phone Consumer Insurance Services Limited on 0800 855 333.

Question 5

My card has been lost, stolen or damaged. How do I get a new one?

Sarah Head · Accepted Answer

Please contact our team to have your card cancelled and a new card issued.

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How do I authorise someone to access my account information?

How do I cancel my Safeguard insurance?

How can I close my account?

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How do I claim on Safeguard insurance?

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My card has been lost, stolen or damaged. How do I get a new one?

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