Q: How do I get a pay off quote?

A Pay Off Quote can be provided by contacting our team . You will be asked to provide the expected date of payment and the method by which the payment will be made. You will be advised of the exact Pay Off amount and the date to which the quote is valid. Pay Off Quotes are a free service and are non-obligatory.

Question 1

How do I get a pay off quote?

Sarah Head · Accepted Answer

A Pay Off Quote can be provided by contacting our team. You will be asked to provide the expected date of payment and the method by which the payment will be made. You will be advised of the exact Pay Off amount and the date to which the quote is valid. Pay Off Quotes are a free service and are non-obligatory.

Question 2

Can I have a pay off quote sent to my bank sent to my bank?

Accepted Answer

Pay Off Quotes can be emailed or faxed to a third party recipient at your request.  This is a free service.

Question 3

What is your interest rate?

Kinjal Chawla · Accepted Answer

Farmers Finance Card offers up to 55 days interest-free on purchases as long as the closing balance is paid in full by the due date every month. Our standard card interest rate is 28.50% p.a.

Question 4

Why have I been charged interest?

Sarah Head · Accepted Answer

Interest accrues daily and is applied to your account monthly on the day that your statement is printed. Please note that if you pay the closing balance in full each month by the due date, you will not be charged interest.

Farmers Finance Card offers up to 55 days interest-free on purchases if you pay the closing balance of your monthly statement in full by your monthly due date. If you pay less than the closing balance, or pay after your monthly due date, interest will be applied to the average daily balance from date of the first purchase on the statement.

Question 5

I returned a purchase on my Farmers Finance Card but I have been charged interest. Why?

Accepted Answer

Credits to your account which arise from returning a purchase made on your card are not classed as payments.  In order to retain an interest free facility you will need to make a payment for the full closing balance listed on your statement each month by the due date – even if you have returned goods after the statement date. Doing this will put your account into credit for the amount of the returned purchase. Credit balances can be refunded, or you can simply leave it on your card to pay toward your next purchase.

Question 6

How do I apply for a Farmers Finance Card?

Sarah Head · Accepted Answer

Unfortunately we no longer accept new Farmers Finance Card applications. However, the Farmers Finance Card team are excited to bring you the new and improved Farmers Mastercard. Click here to find out more.

Question 7

How do I shop without my card?

Sarah Head · Accepted Answer

To shop without your card you’ll need to provide some identification to the sales person, and we’ll need to speak to you over the phone. You can present any ONE of the following:

NZ Passport
Australian Passport
Current NZ Photo Drivers Licence (Version 5B must be supplied)
New NZ Licences
Foreign Passport with NZ permanent residency stamp
Firearms Licence
Q Card
New Zealand Police Force Photographic ID

If you do not have any of the above you’ll need to present any TWO of the following:

MasterCard
Visa Card
American Express Card
Diners Card
The Warehouse Card
Powerstore Card
GE Credit Line Card
Smiths City Card
18+ Card (Issued by NZ Post Only)
NZ Defence/Armed Forces Card

Question 8

If I’m calling from overseas what phone number do I dial?

Accepted Answer

To phone our Customer Service centre from outside of New Zealand dial 0064 9 580 7200.

Question 9

How do I contact the Farmers Finance Card team?

Sarah Head · Accepted Answer

You can instantly access information about your account by logging into, or signing up for, My Account. Alternatively you can click here to contact our team. To phone our Customer Service centre from outside of New Zealand dial 0064 9 580 7200.

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