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FAQ Category: Managing your card

My name has changed – how do I update this on my account?

A Change of Name form needs to be completed and returned to the following address: Retail Financial Services 111 Carlton Gore Road […]

My contact information has changed – how do I update this?

You can update your contact information in My Account or by contacting our team.

My name and/or date of birth on my account is incorrect – how do I update this?

Please get in touch with our team to have your account corrected. You may be asked to provide your Driver’s License, or […]

How do I authorise someone to access my account information?

To authorise an individual to access information contained on your account please get in touch with our team to obtain an Authorised […]

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