How do I get a refund?
A refund can be performed when there is a credit balance on your account or in special circumstances, for example, when payments […]
Archives: FAQs
How can I tell if I have overpaid my balance?
If your account is in credit a “-“ (minus) symbol will appear before the closing balance on your statement.
What should I do if I have overpaid my balance?
Credit balances contribute to your available credit, so a credit balance will be automatically put toward your next purchase or account fee […]
How do I authorise someone to access my account information?
To authorise an individual to access information contained on your account please get in touch with our team to obtain an Authorised […]
My name and/or date of birth on my account is incorrect – how do I update this?
Please get in touch with our team to have your account corrected. You may be asked to provide your Driver’s License, or […]
My contact information has changed – how do I update this?
You can update your contact information in My Account or by contacting our team.
My name has changed – how do I update this on my account?
A Change of Name form needs to be completed and returned to the following address: Retail Financial Services 111 Carlton Gore Road […]
If I close my account, can I reopen it later?
No. We are no longer accepting new Farmers Finance Card. However, you can apply for a Farmers Mastercard.
How do I close my account?
Please get in touch with our team to close your account. To close your account the balance must be repaid in full. […]
Why is my pay off quote different to my account balance?
The closing balance on your statement or Online Services is the amount of the total amount owing on your account as at […]