Can I have a list of all the fees you charge?
You can view our terms and conditions here or a handy overview of our fees and charges here.
Archives: FAQs
How do I pay my fees?
Fees form a part of the normal card balance and can be paid as a part of your normal repayments.
Is this an income gathering exercise?
Absolutely not. The fee is charged to compensate us for the costs and losses we have incurred as a result of customers […]
Can you justify how your company worked out the cost of your fees?
Customers may be charged fees such as establishment fees, arrears fees, card replacement fees, and variation fees to cover the operational cost […]
Why have I received an Overdue letter?
An overdue letter is sent at each stage of the arrears process. If you have received an overdue letter it means that […]
Why have I not received my statement in the post?
You will be sent an email each month with a link to your statement. You can also simply login to My Account […]
I receive my statements by email. Can I opt back in for paper statements?
Yes. You can opt back into paper statements under the ‘My Statements’ tab in My Account. Good planets are hard to find. […]
Can I receive my statements by email?
Yes. Register under the ‘My Statements’ tab in My Account.
Can I have copies of my statements?
If you have opted in to receive online statements, you can view and download up to 12 months of statements free of […]
Why is my recent purchase not on my statement?
If you have made a purchase since your most recent statement was issued your purchase will be listed on next month’s statement.